Shipping Policy

At GILSON AQUATIC DREAMS, we are committed to providing safe, reliable, and timely delivery of our aquarium products. This Shipping Policy explains our shipping procedures, delivery expectations, and responsibilities when placing an order through our website.

Order Processing

Orders are processed during normal business hours. Most orders for aquarium supplies and products are prepared within 1–3 business days after payment has been confirmed.

Orders containing live aquatic animals may require additional preparation time to ensure proper handling, packaging, and safe transport.

Shipping Methods and Delivery Times

Shipping times vary depending on the destination, shipping method selected, weather conditions, and product availability.

Estimated delivery times are:

Standard shipping: 3–7 business days
Expedited shipping options may be available at checkout.

Delivery times are estimates only and are not guaranteed. Delays caused by carriers, weather, holidays, or circumstances outside of our control may occur.

Live Fish and Aquatic Life Shipping

Because live fish and aquatic animals require special care, shipping policies may differ from standard merchandise.

Live fish are packaged using proper methods designed to protect the health and safety of the animals during transit.
We may delay shipment due to extreme weather conditions, including excessive heat or cold, to help protect livestock.
Customers must provide accurate shipping information and ensure someone is available to receive live shipments.
Once delivery is confirmed, the customer is responsible for proper acclimation and care of the aquatic life.

Shipping Restrictions

We currently ship to eligible locations within the United States. Certain products, including live animals, may have shipping restrictions based on destination, weather conditions, carrier limitations, or applicable regulations.

Shipping Charges

Shipping costs are calculated based on the order size, weight, destination, shipping method, and any special handling requirements. The final shipping cost will be displayed during checkout before payment is completed.

Damaged or Missing Packages

If your order arrives damaged, incomplete, or appears to have been mishandled during shipping, please contact us as soon as possible. Please provide your order number and any photos or documentation that may help us resolve the issue.

Live Arrival Guarantee

For live aquatic animals, GILSON AQUATIC DREAMS will make reasonable efforts to ensure safe arrival. Customers must follow any live arrival instructions provided with their order.

To report a concern with a live shipment, please contact us promptly after delivery with:

Order number
Photos of the packaging and aquatic life
Description of the issue

Failure to provide timely notice may affect eligibility for assistance or replacement.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout. We are not responsible for delays, additional shipping costs, or lost packages resulting from incorrect information provided by the customer.

If you have questions regarding shipping or an existing order, please contact us:

GILSON AQUATIC DREAMS
4835 W Eau Gallie Blvd. Row N
Melbourne, FL 32934
Phone: 321-652-5688
Email: GILSONAQUATICDREAMS@YAHOO.COM

Thank you for choosing GILSON AQUATIC DREAMS. We appreciate your business and are committed to providing quality aquatic products and excellent customer service.

Shipping Policy

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