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Refund Policy

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At GILSON AQUATIC DREAMS, customer satisfaction is important to us. Due to the nature of live aquatic animals and specialty aquarium products, certain items are subject to specific return and refund conditions.

1. Non-Live Merchandise Returns

Unused and unopened aquarium supplies, equipment, and dry goods may be returned within 14 days of delivery for a refund or store credit.

To qualify for a return, the item must:

  • Be in its original packaging;

  • Be unused and in resalable condition;

  • Include all accessories, manuals, and original components.

Customers are responsible for return shipping costs unless the item was received damaged or shipped incorrectly.

2. Live Fish, Invertebrates, and Aquatic Plants

Due to the sensitive nature of live aquatic animals and plants, all live sales are final. However, we offer a Live Arrival Guarantee under the following conditions:

  • The package must be accepted on the first delivery attempt.

  • Any issue with a live shipment must be reported within 2 hours of delivery.

  • Clear photographs of the unopened package, shipping label, and affected livestock must be provided.

Failure to meet these requirements may void the Live Arrival Guarantee.

3. Damaged or Incorrect Orders

If you receive damaged merchandise or the wrong item, please contact us within 48 hours of delivery. We may request photographs and additional information to assist in resolving the issue.

Depending on the circumstances, we may offer:

  • A replacement item;

  • Store credit; or

  • A refund to the original payment method.

4. Refund Processing

Approved refunds are typically processed within 5–10 business days after the returned item is received and inspected or after the claim has been approved.

The time it takes for funds to appear in your account may vary depending on your financial institution or payment provider.

5. Non-Refundable Items

The following items are generally not eligible for refunds:

  • Live fish, shrimp, snails, corals, and other aquatic livestock except as provided under the Live Arrival Guarantee;

  • Aquatic plants;

  • Gift cards;

  • Clearance or final sale items;

  • Opened food, medications, water treatments, or consumable products.

6. Order Cancellations

Orders may be canceled before shipment. Once an order has been processed or shipped, it cannot be canceled.

Orders containing live aquatic animals may be subject to a cancellation fee if preparation and packaging have already begun.

7. How to Request a Return or Refund

To request a return, refund, or report an issue with an order, please contact us:

GILSON AQUATIC DREAMS
4835 W Eau Gallie Blvd. Row N
Melbourne, FL 32934
Phone: 321-652-5688
Email: GILSONAQUATICDREAMS@YAHOO.COM

Please include:

  • Your full name;

  • Order number;

  • Date of purchase;

  • Description of the issue; and

  • Photographs, if applicable.

8. Policy Changes

We reserve the right to modify this Return and Refund Policy at any time. Any updates will be posted on this page with a revised effective date.

Thank you for choosing GILSON AQUATIC DREAMS. We appreciate your business and strive to provide healthy aquatic life and quality aquarium products to our customers.

 

 

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